Epic Experience Maui Private Adventure Tours FAQS
What are your weather policies?
Due to the trade winds, and many microclimates, weather on Maui can be relatively unpredictable. Rain can be encountered and followed by blue sky within the hour. We always try our best to map out your adventure for the best experience, but less than optimal weather is sometimes unavoidable. If we need to cancel due to severe weather conditions (ie: hurricanes, flash flooding, etc.) you'll receive a full refund. If you have any questions, don’t hesitate to ask!
When and how do you accept payment for our tour?
To make a reservation, you can Book Now to purchase your tour. All information needed will be filled out (date choice, tour, # guests, etc). You will receive a confirmation email within 24 hours will all of the details for your adventure, including what to bring.
Are your tours only for people with certain skill sets or fitness levels?
Not at all! As your tour will be completely private, we're more than happy to cater to your abilities and level of fitness while still providing an amazing adventure. Let us know if you have any injuries we should be mindful of, and we'll design your day specifically for you. Our goal is to help you reach your adventure potential, be safe, and have fun!
What should we bring on our adventure tour, and what do you provide?
In regards to clothing, we advise that you wear a swimsuit with comfortable athletic gear over it. For footwear we recommend supportive shoes, that can get wet and be used for hiking. Or, you're welcome to bring both water shoes and hiking shoes. Please remember to bring plenty of reef-safe sunscreen, and bug repellant if you need it! Epic Experience Maui provides water and light snacks. As we want you to fully enjoy the experience of the day, you're welcome to leave your cameras, phones, etc. and we'll capture those great moments along our adventure. There's nothing quite like living in the moment!
What is your cancellation policy?
Epic Experience Maui is able to issue a full refund 72 hours out from your booking. Within 72 hours, we do not offer any refunds. This excludes cancellations due to weather. Please contact us with any questions.
Any other questions?
Feel free to email us at aloha@epicexperiencemaui.com or give us a call at (808) 269-1038. We're more than happy to answer any questions you might have. Aloha!
